1. Agreement to Terms
By accessing our website at trick-horizon.com or engaging our electrical services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Company Information
Trick Horizon
Company Registration Number: [Registration Number]
Registered Address: 45 Electrical House, Lighting Way, London, SW1A 1AA
Phone: 020 7946 0123
Email: [email protected]
3. Services Description
Trick Horizon provides professional electrical services including but not limited to:
- Electrical installations and repairs
- Lighting design and installation
- Smart home automation systems
- Electrical inspections and testing
- Emergency electrical services
- Electrical certification and compliance
4. Service Terms and Conditions
4.1 Quotes and Estimates
- All quotes are valid for 30 days unless otherwise stated
- Quotes are based on the information provided and site conditions at the time of assessment
- Additional charges may apply for unforeseen circumstances or changes to scope
- All prices are inclusive of VAT where applicable
4.2 Booking and Scheduling
- Services must be booked in advance
- Emergency services are subject to availability
- We reserve the right to reschedule appointments with reasonable notice
- Customers must provide safe and reasonable access to work areas
4.3 Payment Terms
- Payment is due upon completion of work unless alternative arrangements are agreed
- For larger projects, staged payments may be required
- Late payment charges of 1.5% per month may be applied to overdue accounts
- We accept cash, bank transfer, and major credit/debit cards
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about electrical requirements
- Ensuring safe access to work areas
- Removing or protecting valuable items in work areas
- Providing necessary permits or approvals where required
- Informing us of any known hazards or special requirements
- Being present or having an authorized representative available during work
6. Health and Safety
Trick Horizon is committed to maintaining the highest health and safety standards:
- All work is carried out in accordance with current UK electrical regulations
- Our electricians are qualified and certified professionals
- We maintain comprehensive public liability insurance
- Risk assessments are conducted for all work activities
- Customers will be informed of any safety risks or precautions
7. Warranty and Guarantees
7.1 Workmanship Warranty
- We provide a 12-month warranty on all workmanship
- Parts and materials are covered by manufacturer warranties
- Emergency call-out fees apply to warranty work outside normal hours
- Warranty does not cover damage caused by misuse or normal wear and tear
7.2 Warranty Exclusions
Warranties do not cover:
- Damage caused by customer modifications or repairs
- Normal wear and tear
- Damage from external factors (weather, pests, etc.)
- Pre-existing conditions not identified during initial assessment
8. Limitations of Liability
To the maximum extent permitted by law:
- Our liability is limited to the value of the services provided
- We are not liable for indirect, consequential, or special damages
- We maintain public liability insurance of £2,000,000
- Nothing in these terms excludes liability for death or personal injury caused by negligence
9. Cancellation and Changes
9.1 Customer Cancellation
- Appointments can be cancelled with 24 hours notice without charge
- Cancellations with less than 24 hours notice may incur a charge
- Work in progress cannot be cancelled without payment for completed work
9.2 Company Cancellation
- We may cancel services due to unsafe working conditions
- Weather-related cancellations for external work
- Emergency situations affecting service delivery
10. Intellectual Property
All content on our website, including designs, logos, and written material, is the property of Trick Horizon and protected by copyright law. Unauthorized use is prohibited.
11. Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy and UK GDPR requirements. Customer information is kept confidential and used only for service delivery and business purposes.
12. Complaints Procedure
If you have a complaint about our services:
- Contact us directly at [email protected] or 020 7946 0123
- We will acknowledge your complaint within 48 hours
- We aim to resolve complaints within 7 working days
- If unresolved, you may escalate to relevant trade bodies or authorities
13. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or pandemics.
14. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
15. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
16. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
17. Emergency Services
Emergency electrical services are available 24/7 for safety-critical situations. Emergency call-out charges apply for after-hours service. We prioritize genuine emergencies that pose immediate safety risks.
18. Professional Standards
Trick Horizon adheres to:
- IET Wiring Regulations (BS 7671)
- Building Regulations Part P
- Health and Safety at Work Act
- NICEIC and ELECSA standards
- Relevant British Standards for electrical work
19. Contact Information
For questions about these Terms of Service, please contact us: