Privacy Policy

1. Introduction

Trick Horizon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trick-horizon.com or use our electrical services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request quotes or services
• Communicate with us via phone, email, or other methods

This information may include:

• Name and contact information (email, phone number, address)
• Service requirements and preferences
• Property details relevant to electrical work
• Payment information (processed securely by third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our electrical services
• To respond to your inquiries and provide customer support
• To send you newsletters and marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and optional services
• Contract: To fulfill our service obligations
• Legitimate Interest: To improve our services and business operations
• Legal Obligation: To comply with electrical industry regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party contractors who assist in delivering our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of our customers or employees

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Customer service records: 7 years (for warranty and legal purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: 6 years (UK tax requirements)

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected] or 020 7946 0123.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Staff training on data protection
• Access controls and authentication

10. International Data Transfers

Your data is primarily processed within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO: ico.org.uk
Phone: 0303 123 1113